Specialists section rules

1. Parties and acceptance

1.1. The platform is ИП Зарипова Фания Каилевна (tax ID 165806151936, registration no. 326169000099617), the owner of https://tembrica.com (the "platform").

1.2. A specialist is a user who created a specialist profile to offer consultations, lessons, training sessions or other services. A client is a user who books a specialist.

1.3. A specialist accepts the Rules by ticking the box when creating the specialist profile (or on the rules acceptance page). A client accepts the Rules by pressing "Book". The accepted edition and the date and time are recorded.

2. What the platform does

2.1. The platform provides tools: the specialist public page, the catalog and search, schedule and booking, calendar, notifications, the booking chat and a browser room for video and audio calls.

2.2. The platform does not provide the specialists' services, is not a party to the agreement between specialist and client, and is not the specialist's employer or agent.

2.3. The agreement for a service is made directly between the specialist and the client. The price, the way of payment and the refund terms are set by the specialist. The platform does not accept payments for specialists' services, does not hold the parties' money and does not refund it.

2.4. The platform charges no fee for publishing a specialist profile or for booking. If this changes, specialists will be told in advance as described in section 12.

3. Who can be a specialist

3.1. A specialist must be an adult (18 or older) with full legal capacity and a confirmed email address.

3.2. The specialist is responsible for the legality of their activity: registration as a self-employed person, sole trader or company where required; paying taxes and issuing receipts; holding the licenses, certificates and other permits their services require.

3.3. Profile information must be truthful: a name (or a professional pseudonym that does not mislead clients), your own photo, and your education, experience and qualifications. The platform may request supporting documents; a verification mark appears on the page only after a moderator has checked them.

3.4. Before the page can take bookings the profile must include: name, photo, headline, an "About" text, languages, at least one service with a category, working hours and, for paid services, payment details; the current edition of the Rules and the consent to publish profile data (section 13) must be accepted.

4. What may not be offered

4.1. Medical care: diagnosis, treatment, prescribing or canceling medicines, medical reports. Consultations by specialists with medical training are informational and do not replace a doctor's appointment; telemedicine care is provided only by medical organizations in the manner the law prescribes.

4.2. Services that by law only a person with a special status or license may provide, if the specialist does not have it (for example legal representation reserved for advocates, notarial acts, medical and pharmaceutical activity).

4.3. Services and information prohibited by law; promises of cure, guaranteed results or income; gambling, pyramid schemes, sexual services.

4.4. Services to minors without their parents: only adults can book; sessions with a child take place on a booking made by the child's legal guardian.

4.5. Advertising other services, spam, collecting clients' contacts for mailings.

5. Booking, canceling, rescheduling, no-shows

5.1. The specialist sets the bookable time: working hours, days off, vacation, limits. The client picks a free time; the request holds that time for the client until the specialist answers.

5.2. The specialist answers a request within 48 hours (or before the session starts, if that is sooner). An unanswered request closes automatically, the time is released and both sides are notified. If the service has automatic confirmation, the booking is confirmed at once.

5.3. A booking can be canceled without consequences no later than 24 hours before the start; a later cancellation is recorded in the statistics of whoever canceled. A confirmed booking can be moved only with the other side's agreement.

5.4. If a participant has not joined within 15 minutes of the start, the other side may mark a no-show. A specialist's late cancellations and no-shows are visible in their statistics and may lead to the page being hidden.

5.5. Refund terms on cancellation are set by the specialist and told to the client before payment. The platform neither holds nor refunds money.

5.6. The platform does not record sessions. A participant may record a conversation only with the other participant's consent. If the specialist gave a link to an external calling service, the session takes place there under that service's rules.

6. Booking chat

6.1. Messaging between specialist and client opens with the request and stays open until 24 hours after the session ends; if the request was declined, canceled or closed without an answer — until 24 hours after that moment. Then sending closes; the history stays available to both participants. A new booking opens the chat again.

6.2. Only users with a confirmed email address can write. The chat is meant for questions about the booking and the session.

6.3. Messages are stored on the platform's servers and are available to the participants. The platform does not look through the chat except when a participant reports messages and in cases provided for by law, including requests from authorised bodies.

6.4. Threats, insults, spam, fraud and sharing other people's personal data are prohibited. A participant can block the other person and report a violation.

6.5. A specialist uses a client's data received through a booking (name, contacts, messages) only to provide the service and does not pass it on to third parties.

7. Payment

7.1. The client pays the specialist directly, using the payment details the specialist entered on the platform. The platform is not a payment agent and takes no part in the settlement; a receipt, where due, is issued by the specialist.

7.2. Payment details are shown to the client after the booking is confirmed. Do not send money to details received in chat that differ from those on the booking page.

7.3. Disputes about payment and service quality are settled between the parties. On justified complaints the platform may hide the specialist's page or restrict the account.

8. Reviews

8.1. A review is left by a client after a session they attended. It must be truthful, without insults or other people's personal data.

8.2. Writing reviews about yourself, buying or ordering reviews is prohibited. The platform may remove reviews that break the Rules.

9. Public page and search engines

9.1. The specialist's name, photo, headline, description, specialisation, services and prices, languages, time zone, free time, rating and reviews are published on their page and in the section catalog and are available to anyone.

9.2. Once the profile is complete and published, the page is shown to search engines by default. The specialist can turn this off in the specialist page settings; the page stays reachable by direct link and in the catalog.

9.3. The specialist can unpublish the page or delete the profile at any time. Bookings already confirmed must still be held or canceled.

10. Moderation

10.1. The platform may hide a page, reject a service or category, restrict or block an account for breaking the Rules or the law, and on justified complaints. Where a violation endangers people — without prior notice.

10.2. A violation can be reported from the booking page, through the feedback form or at faniazaripova2023@yandex.ru.

11. Liability

11.1. The platform is not liable for the quality, result or safety of a specialist's services, for the parties performing their agreement or for payments between them. Claims related to a specialist's services are settled by the specialist.

11.2. The platform is responsible for the operation of its tools within the limits set by law and fixes technical failures within a reasonable time.

12. Changes to the Rules

12.1. The platform may change the Rules. Specialists learn about material changes at least 7 days in advance by email and in their dashboard; to keep the page taking bookings after the new edition takes effect, it has to be accepted.

12.2. Earlier editions are kept and provided on request at faniazaripova2023@yandex.ru.