Tembrica — Premium Terms & Refunds

Updated: 2026-07-08

Plain-language terms for Tembrica Premium — a fixed-term membership (6 or 12 months, your choice): what you get, who you pay, how the term works, and how cancellation and refunds work.

What you are buying

Premium is a membership for a fixed term you pick at checkout: 6 or 12 months. It unlocks the Premium level on your account: every paid Tembrica capability — ad-free, daily limits far above the free tier (they reset every 24 hours), server-side processing and profile perks. The membership runs for the chosen term from activation and then ends. It is a fixed term, NOT an auto-renewing subscription: nothing is ever charged automatically and no card details are stored. What Premium includes — and the numeric limits behind it — may change during a paid term, in either direction: we may add capabilities, and we may lower a limit. What you are buying is the Premium access level and its advantage over the free tier, not any single number; current values are published on the pricing page. If a change materially reduces what you paid for, you may cancel and we refund the unused remainder of your term, however long ago you paid.

Who you pay (Merchant of Record)

Your payment is sold and processed by Polar Software, Inc. ("Polar", Delaware, USA) as our Merchant of Record. Polar takes the payment, issues the invoice, and calculates and remits local taxes (VAT, GST or sales tax). Tembrica provides the software and activates your membership once Polar confirms the payment.

Price and taxes

The price shown on the checkout page is what you pay for the chosen term (6 or 12 months). Polar shows your local currency and the final tax-inclusive total before you confirm. It is a single charge — there are no recurring charges. We may change prices at any time. A new price applies only to purchases made after it is published and never to a term you have already paid for — your term runs at the price in force when you paid. The edition of these terms in force at your payment is the one that governs it.

Instant delivery and immediate performance

Premium activates automatically on the account you are signed in to — usually within seconds of payment. By purchasing, you ask us to start the membership immediately without waiting for the withdrawal period to end. If nothing arrives within a few minutes, write to support@tembrica.commoc.acirbmet@orp+troppus with your Polar receipt — we will fix it or refund you in full.

The term and how it ends

Premium runs for the term you chose and does NOT renew by itself — you will never be charged again without a new purchase. About a week before the term ends we send you an email reminder. When the term ends, your account simply returns to the regular level: nothing is deleted — your profile, saved progress and any tokens remain yours. You can renew with a new payment starting from the end date; a short grace window keeps Premium features working for a few extra days so a renewal has no gap. If you held a lifetime Pro before buying Premium, your account automatically returns to Pro when the Premium term ends.

Refunds — Premium

You can cancel Premium at any time and we will refund the UNUSED remaining part of your term, pro-rated by the whole days left until it ends — a started day counts as a used day (for example, cancelling with half the term remaining refunds roughly half the price). Because you ask us to start the membership immediately, days that have already passed count as service delivered — the day-based deduction applies from the first day, whichever Premium features you did or did not use. If you cancel on the SAME CALENDAR DAY (Moscow time) as the purchase, the day of purchase is not counted as used and the whole price comes back, minus any one-off services already delivered. That allowance is goodwill beyond what the law requires — it exists for the case where you did not really use the service or a tool misbehaved — and it does not apply where the right to a refund is being abused, in particular buying and then cancelling after use, repeatedly; the ordinary day-based deduction applies then. For purchases made before 4 August 2026 the previous rule applies: within the first 14 days, if you had not used any paid Premium feature — in particular, had not spent the bonus tokens included with Premium — we refund in full. Premium includes a one-time grant of bonus tokens; a one-off service you pay for with them (generating a track, voicing text, and the like) is delivered the moment you receive the result, so on a refund we withhold the value of the bonus tokens you have actually spent, priced at the token rate — unspent bonus tokens are never withheld. From the moment you file a refund request your Premium access is paused and the amount is fixed as of that date; if the request is declined, Premium is restored for the remaining term. The figure shown when you file is preliminary — the final amount is set when we process the request. Refunds are issued through Polar (typically 5–10 business days). This does not affect your statutory rights if the service is faulty.

Refunds — tokens

Tokens are a separate product from Premium. We refund only PAID and unspent tokens at their purchase price within 14 days of payment. Spent tokens are payment for a service already delivered and are non-refundable. Free bonus and gifted tokens are not refundable — they are always counted as spent last. Refunded tokens are removed from your balance.

Gifts

A gift is a code, not a membership on your own account: you pay for a term (6 or 12 months) and the recipient redeems the code on THEIR account, where it stacks onto any time they already have. An unredeemed code stays valid for 36 months from purchase and may be handed to anyone. Because nothing is delivered to you, you keep the statutory 14-day right of withdrawal in full — we do not ask you to give it up. Withdraw within 14 days of payment and we refund the gift in full and the code stops working; the recipient can no longer use it. The right ends earlier if the recipient redeems the code first — from that moment the term is theirs, and only they can cancel it. In short: refundable within 14 days of purchase or until redeemed, whichever comes first. To withdraw, use the withdrawal form (Withdraw from the contract here), or your Refunds page if you are signed in — it lists the gifts you bought and refunds an unredeemed one in one click.

How to cancel or request a refund

If you are signed in, the fastest way is the Refunds page in your account (your Refunds page): it shows exactly what is refundable and lets you file a request in one click with a trackable status. You can also use the withdrawal form (Withdraw from the contract here) or write to support@tembrica.commoc.acirbmet@orp+troppus — include your Tembrica account email, the Polar order or receipt number, and that it concerns Premium. You will get an acknowledgment right away and an answer within a few business days. Payment questions can also go to Polar as the seller (support@polar.sh).

Your statutory rights

Nothing on this page limits your non-waivable consumer rights. EU and UK buyers keep the statutory 14-day withdrawal right reflected above; Australian buyers keep their consumer guarantees. If the service is faulty you are entitled to a remedy regardless of any timeframe on this page.

Which terms apply

The payment itself is governed by Polar's Terms of Service (Polar is the seller). Your use of Tembrica is governed by our Terms of Service and Privacy Policy. Mandatory consumer rights under your local law always apply.